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"It’s been a challenging year for us,” said John Donovan, the chief technology officer of AT&T. “Overnight we’re seeing a radical shift in how people are using their phones,” he said."

iPhones Overload AT&T’s Network, Angering Customers - NYTimes.com. The iPhone wasn’t released yesterday, it was released over two years ago. I realize that he meant “overnight” as a metaphor, but using “overnight” as a metaphor for “over two years” is a poor choice when you’ve been under-serving your customers that entire time. Why doesn’t the Times call executives out on this kind of crap?